Why Restaurant Guest Expectations Are Shifting (Podcast)
In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Dara St. Louis, Senior Vice President and Founding Partner at Reach3 Insights, about how the pandemic has affected diner attitudes.
Key topics included Reach3’s Consumer Closeness in the Age of Social Distancing program, which aims to “capture the human aspect of the pandemic,” the use of contactless technology, aspects of restaurants that are making guests feel more comfortable dining in, reaching different generations and engaging with guests to inspire loyalty, and how data might help restaurants recover in the wake of the pandemic.
To listen, click here.
A new episode of The Main Course, our podcast series with MarketScale, is served up every Tuesday.