Why QSRs Require Reliable Self-Service AI to Grow

The self-service kiosk market is growing fast, projected to reach $37.2 billion in 2025, with restaurant installations doubling to 700,000 by 2028. 

The growth coincides with the changing preferences of customers too. According to research on restaurant technology, 80 percent of customers say technology influences where they eat, with two out of five customers even calling tech, "extremely important." That means that when technology like order kiosks fail during peak restaurant hours, the very hours when restaurants generate 40-60 percent of their daily revenue, the result is lost sales and increased costs.

Now, AI brings new opportunities to restaurants. Dozens of restaurants already use AI in their drive-thru operations today. Before long, every QSR (quick-service restaurant) will look to use AI to create personalized ordering experiences across all channels, ensure order accuracy from kitchen to delivery, and reduce restaurant wait times through intelligent demand forecasting.

The…