What Can Restaurant Managers Glean from Customer Feedback

3 Min Read By Derek Miller

All restaurant managers understand customer feedback is important. There are more than 184 million reviews on Yelp, with restaurants making up the biggest industry people want to talk about. Aside from Yelp, people love leaving feedback on Google, through comment cards, on surveys, and by Facebook recommendations. There is feedback everywhere – but what are you supposed to do with it?Here are the takeaways restaurant managers can glean from the feedback that customers leave, and how they can turn that feedback into actionable items for improvement.

Learn Which Menu Items Are Most PopularFeedback can help restaurant owners learn how to stock their kitchens to serve popular menu items more effectively. Whether your restaurant has a lengthy menu or just a few options, your customers likely have a handful of favorites that they turn to time and again.

If you’re not using your customer feedback to improve your menu, operations, customer experience, then you might as well not collect…