Using Customer Service Skills for Restaurant Management (Infographic)

2 Min Read By Nextiva

A set of customer service skills created by Nextiva was originally designed to inform trends in large corporations and online or phone assistance. However, it’s fascinating to see how the attributes that they ascribe to these kinds of customer service arenas translate perfectly to the face-to-face service that is necessary in the restaurant industry.

The metrics say that customers are nine times more likely to be engaged, and therefore to continue to patronize your establishment, when they are greeted with customer service that feels empathetic.

While the infographic below has language that seems to cover general customer service skills, factors like adaptability, empathy, and active listening are imperative for any service environment.

The metrics say that customers are nine times more likely to be engaged, and therefore to continue to patronize your establishment, when they are greeted with customer service that feels empathetic.

After introducing these useful customer service…