Three Ways Restaurant Facilities Management Impacts Customer Experiences

Positive customer experience is arguably the key performance indicator for any business operating in today’s digital era. The restaurant business is certainly no exception, though any good restaurant would have already known this to be true. A 2017 Deloitte study confirms this:

60 percent of guests reported that a positive restaurant experience would cause them to dine there more frequently, 39 percent said a good experience causes them to spend more at the restaurant, 41 percent said they recommend restaurants at which they’ve had good experiences to friends and family.Like many other businesses operating in the digital era, success for restaurants starts and ends with the state of their facilities such as ambience, cleanliness and other important environmental factors. Sure, it’s great for a restaurant to have a nice website or app, but that is not likely to be the determining factor for whether a customer chooses to eat at one location versus another. However, if a…