Three Tips for Restaurants to Ensure Happy Customers

As technology continues to become a bigger part of our daily lives, customer expectations in the service industry are evolving rapidly. Since restaurant owners operate in this sphere, it’s important they remain nimble and incorporate new technology that’s right for their business.Thankfully, the National Restaurant Association’s “2019 State of the Restaurant Industry Report” provides helpful insight into what exactly customers are looking for in their dining experience. Based on these findings, as well as feedback from restaurant operators nationwide, here are three tips to ensure your customers are happy during their next visit. 

1. Create Convenient Takeout and Delivery ExperiencesPerhaps the biggest takeaway from the Association’s report is the growing popularity of off-premises and delivery options. According to the report, 50 percent of millennials and 38 percent of all adults said they were more likely to have restaurant food delivered today than they were two years…