Restaurant operators often think of innovation in their industry in terms of adding new signature dishes or daily specials to their menu. But today’s biggest innovations are occurring less on the menu and more in the technology that’s increasing efficiency in the restaurant industry. Next-generation restaurant POS systems are having a profound impact on business operations, guest satisfaction, revenue growth and overall profitability.
While these advanced technologies include both software and hardware, the most notable has been the introduction of tablets. These specialized tablets have made it possible to put full POS terminal functionality in the palms of servers’ hands. Research conducted for this guide shows more than three-quarters (78 percent) of restaurant operators cite mobility as the top reason to upgrade their technology capabilities.
Next-generation restaurant POS systems are having a profound impact on business operations, guest satisfaction, revenue growth and overall profitability.
The benefits of POS mobility aren’t the only reasons countless restaurant operators are upgrading their systems. The growing need to accept new payment methods, including chip-and-pin (EMV) cards and e-wallet apps, are also top of mind for restaurateurs. The need to comply with new data security requirements is yet another reason so many restaurant operators have made the leap to these next-generation systems.
The replacement of on-site installation with cloud-based deployment, along with both the customizability and flexibility this technology offers, have quickly become the hallmark of next-generation solutions.
For some restaurant operators, the biggest selling points are improvements in features and functionality, which become evident in the expanded ordering and payment processing capabilities, as well as the built-in inventory control and labor management capabilities.
In some cases, marketing, guest relationship management, and loyalty program management capabilities are the strongest selling points. In other cases, the robust data analysis and performance reporting capabilities that many solutions now offer strike the strongest chord with restaurant operators as they seek to better manage their operations and identify more opportunities for improvement.
There’s no shortage of reasons restaurant operators today want to migrate from a legacy system, lacking in multiple areas, to a state-of-the-art system, designed to meet their needs now and into the future.
This Ultimate Guide to Purchasing a POS offers a roadmap to success for both new and existing businesses. It includes insights for evaluating different solutions and practical guidance for making the right selection based on their individual priorities and requirements. It also includes pointers for maximizing the value of the investment once the system is implemented.