The Spot: A Case Study in Third-Party HR Management

4 Min Read By MRM Staff

Cassie Fishkin understands the John Lennon line: "Life is what happens to you while you are busy making other plans." She dreamed of owning a restaurant and her long-range plan was to open an informal cafe with healthy fare after retiring from a legal career. But her passion to be a restaurateur led her to buy into a restaurant partnership and learn the business from the ground up.  She rotated through every position, learning the nuances and challenges of  modern restaurant management. Fishkin combined her business acumen and creativity, realizing she had finally found her professional niche.

In 2015,  she opened the doors of her bistro, The Spot, in Montclair, N.J. At first the eatery catered to walk-in, take-out and delivery business, but the restaurant grew and, as most small business owners learn, there came myriad day-to-day challenges that absorbed valuable time and sapped critical resources. Fishkin searched for various solutions to help her run her business in a more…