The Importance of Table Touching

This is an excerpt from Chicago restaurant industry veteran Ken McGarrie’s new book, The Surprise Restaurant Manager, which aims to help solve a common, but rarely addressed problem in the industry.  All too often hospitality professionals are thrown into management positions with little to no training, the expectation from ownership being that their past experiences would prepare them for this new role.  Many times, promotion to management is treated simply as the “next step” when a staff member is working their way “up the ladder,” but working in a restaurant and managing a restaurant are two different things.  .)  Now available for presale on Amazon.com, McGarrie’s book provides the tools needed to master the unexpected challenges that managers face every day.  

Every night you ask the guests at each table, “How is everything?” Their answers are always positive. Surprise! Your online review scores begin to plummet, and your return rate is dwindling…