The Hidden Ingredient to Restaurant Resilience? Better Communication Tools  

3 Min Read By Caileigh Peterson

In the fast-paced world of food service, communication is everything. From taking orders to coordinating back-of-house operations, every moment counts. Yet many restaurants are still relying on outdated or overly complex communication tools that slow down operations and hinder their ability to deliver exceptional service.

Simple Communication Tools Are Critical for Restaurant SuccessMidland’s recent survey of 1,000 managers in the retail, hospitality, and restaurant industries reveals just how crucial communication has become. Nearly all (96 percent) restaurant managers rely on communication technology in their daily operations, with the most popular tools being mobile phones (74 percent) and in-app platforms (46 percent).

But while the need for fast, clear communication is a given, the reality on the ground often tells a different story. Restaurants are juggling tools that are difficult to use, lead to missed messages or require constant workarounds—further adding stress to…