The Future of Dining in 2025 Is Smarter, Simpler, and More Personal | Modern Restaurant Management | The Business of Eating & Restaurant Management News

The QSR industry is heading into 2025 at a crossroads of innovation and expectation. After a year defined by the rapid adoption of AI and other technologies, not every new tool has shown promise. At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience.

As a result, QSRs must work harder than ever to demonstrate their value to consumers — and a bad tech experience will only leave customers with a bad taste in their mouths.

It’s time to stop chasing the latest trends and double down on strategies that ensure technology and operations seamlessly work together to improve customer satisfaction. The future of dining will center on creating smarter, simpler, and more personal experiences for customers. By ensuring technology and operations work seamlessly together, QSRs can streamline processes, reduce friction, and deliver interactions that feel both intuitive…

Hope Neiman

As the Chief Marketing Officer of Tillster, Hope Neiman executes integrated marketing campaigns and strategic partnerships that have driven restaurant sales and increased consumer brand loyalty. Her contributions have empowered restaurants to engage customers in new ways, such as personalized messaging and custom loyalty and rewards programs.

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Hope Neiman