The Five Pillars of Stand Out Hospitality

7 Min Read By MRM Staff

Most of you reading this know how tough the hospitality business is, particularly over the past few years with economic pressures, labor issues, and shifting customer expectations. Many probably wonder at times if it’s worth it, so how can operators reignite their spark and rediscover their clarity, confidence, and purpose? 

Based on her 30 years of experience building, growing, and leading pubs, cafés, fine-dining restaurants, and even festivals, Cassie Davison, founder of Kith & Kin, authored Stand Out Hospitality: How To Have a Business You Love -That Loves You Back with actionable guidance to help business owners simplify, refocus, and reconnect with what matters most. She discusses her framework: The Five Pillars of Stand Out Hospitality (Set High Standards, Stand Out, Define Your Identity, Build Belonging, and Tell a Great Story). For an excerpt, click here. 

In this Q&A with Modern Restaurant Management (MRM) magazine, Davison reveals why she wrote the book, challenges…