The Clementine Way: Leading with Culture

Chefs John and Elise Russ view their San Antonio restaurant, Clementine, as an extension of their home and they make employee well being a top priority. 

“When our employees feel valued and supported, it directly translates into exceptional guest experiences,” the couple told Modern Restaurant Management (MRM) magazine.”They feel empowered to create memorable moments for our guests and to address issues before they escalate. Happy, well-rested cooks make fewer mistakes and are more creative, often contributing new ideas for dishes and flavors. When staff feel supported, they’re also willing to go the extra mile for both their managers and our guests, making the restaurant experience truly special.”

Opened in 2018, the neighborhood restaurant boasts a workplace culture rooted in care, communication, and respect. From weekly staff newsletters to a thoughtful employee handbook and a focus on work-life balance, Clementine is driven by a belief that the best food comes from the…