Smooth Operations: Yelp Updates Aim to Increase Efficiency and Elevate Guest Experience

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. 

“Restaurant owners are juggling a myriad of challenges, including rising food and labor costs and shifting consumer expectations,” Akhil Kuduvalli - Yelp’s Senior Vice President, Product, told Modern Restaurant Management (MRM) magazine. “They're being asked to do more with less, and that’s where technology can make a real difference. The latest updates to Yelp Guest Manager are designed to directly address those pain points by automating and streamlining front-of-house operations, and helping restaurants optimize their limited staff time while still delivering exceptional guest experiences.”

Kuduvalli said to help restaurants better manage staffing, Yelp introduced improvements to shift scheduling, including a new calendar view and the ability to quickly copy shifts, which saves managers time and helps…