All restaurants need a point of sale to conduct business. Order taking, cash transactions, and credit card swipes all happen during the point of sale. But when you use pen and paper or an older legacy system for your point of sale, this could hinder your business’ growth and efficiency.
A modern point of sale system, or POS, is an upgrade from the traditional method. Your customers can order online, your BOH staff will benefit from KDS integration, and managers can engage in data analysis, inventory tracking, and labor reporting.
However, a great modern POS system is one that allows customers to put the restaurant experience in their control, leading to more satisfied guests, increased efficiency, and a more productive labor force.
Talk about a step up.
This can be done with restaurant kiosks, which are finally empowering restaurant guests for the first time.
Read this brief excerpt from The Restaurateur’s Guide to Buying a Modern POS on kiosks, or click here to get a full copy for free so you can start revolutionizing the way your restaurant does business.
Some customers want to have the dining experience in their own hands. With kiosk ordering capabilities integrated in your modern POS system, your guests will be able to do just that.
Self-ordering kiosks ease the transaction process by making it a streamlined and straightforward way for customers to place their order. The number of incorrect transactions will decrease, since the possibility of miscommunication between a customer and the order taker has been practically reduced to zero. This allows the restaurant to see higher profit margins and more happy customers.
POS integration with kiosks means you can bring your restaurant’s sleek, branded design right to the fingertips of guests. Screens can be customized with the correct terminology, pictures, accurate nutritional information, and an intuitive layout on a piece of hardware that closes transactions with both credit/debit cards and restaurant gift cards. Going cashless with these kiosks increases the speed of ordering even more, and frees up employees to focus more on customer happiness and less on taking orders.
Kiosks are not about replacing labor. There will always be a need for human interaction at any great restaurant, and let’s face it – there’s still a good amount of people who would rather talk to someone instead of placing an order on a machine. Instead, kiosks give customers control, choices, and empowers them to create their own customer journey. Now your employees can dedicate their time to helping the business in more constructive ways.
The Restaurateur’s Guide to Buying a Modern POS is filled with information on the technological capabilities, network of support, hardware, safety & security, and features of POS systems – all of which you should be considering when making this crucial decision.