Rethink Your Restaurant Tech to Quickly Address Ever-Changing Consumer Demands
3 Min Read By Dan Wallin
As new challenges arise and consumers demand change, new technology solutions emerge to help restaurant owners keep up. The digital transformation will support restaurant owners in ways that may not have been previously possible.
The speed with which the industry shifts is only increasing. As a restaurant owner, this means that you must learn how to evolve quickly to fit today’s standards.
It's Time to Rethink the POS
Your business has many moving parts—from record-keeping to activating sales to loyalty generation. Managing all of these moving parts can seem like an impossible task, yet it is imperative that you are up for it.
Your restaurant needs a unified approach that can prepare you for the challenges ahead. Business owners have noticed a growing need for a technology solution that can address the challenges of a shifting industry and evolve with guest demands while unifying processes.
Thankfully, technology has kept up. It's time to prepare for the future with Solution-as-a-s Service (SolassS) restaurant technology. This provides restaurant owners with a proven fast plug-and-play suite of multi-functional modules that connect to a unified platform.
SolaaS is focused on one comprehensive solution to quickly solve business challenges, which is a step above Software-as-a-Service (SaaS) in design and adaptability.
What makes the SolaaS concept so unique is that it can interact within a technological ecosystem to support every aspect of your business—from point of sale and online ordering to customer data consolidation. It can also quickly and easily scale alongside your business, which means that you have the functionality you need, regardless of your size or concept.
When you implement a SolaaS solution – such as a Restaurant Management System instead of just a POS – you will have a strategic partner, not a vendor who dumped some hardware & software and left. In addition to providing the optimal technology solution, they will continue to work with you after your solution is in place, innovating and adjusting to your business needs.
Benefits of RMS
Expand with Ease
SolaaS technology offers seamless interoperability between modules, software, services, and systems managed through a central command center, making it easy to integrate into your restaurant's back-end platforms.
On top of that, SolaaS providers only charge their customers for what they need, making it simple to adjust services as your business grows and preventing you from wasting hard-earned cash on functions you'll never use. You can also easily and quickly scale to other locations.
One Source Solution
Innovative technology developers offer these modular solutions to address ever-changing guest demands quickly and evolve alongside the industry. SolaaS combines both software and hardware to provide a complete solution. More importantly, it provides a unified solution instead of cobbling together online ordering, POS, loyalty, delivery, etc. from various providers.
Consolidated and cloud-based ordering channels allow restaurant owners to obtain a full view of their customer data, which drive guest engagement and elevate the customer experience. Should problems or questions arise, they can be solved with one reliable source, rather than juggling many different software providers. On top of that, business owners can benefit from paying one single bill that handles all areas within the SolaaS ecosystem instead of paying multiple vendors or managing an in-house solution.
Ramp up Revenue
Investing in well-developed, integrated technology has never been more critical than it is right now for restaurant owners, especially when technology reduces unnecessary costs and streamlines processes that otherwise ate up thinning labor budgets. This can be instrumental in helping restaurants that may be struggling to recover from the hits they took during the pandemic.
It's critical to have various digital ordering channels, which are easy to add with SolaaS. Since the channels are integrated, you have more visibility and increased data to drive the best guest experiences and generate more revenue.
Step into the Future
The first step, of course, is to find a reputable provider—one that specializes in integrated solutions for restaurants. Research options and providers that best fit your business needs, and be mindful of which providers can help your business stay ahead of the curve when it comes to technology trends.
Make sure the technology they're offering is flexible. You don't want to invest in a problematic solution that doesn't fit within your current ecosystem. Find a solution focused on simplicity and agility. Look for a multi-functional, modular platform of software and hardware that includes your point of sale. Make sure your solution is scalable to manage all software, systems, and services.
An excellent way to tell whether or not a provider is reputable is by researching whether they've worked with your specific industry before—one that will have a greater understanding of your unique business challenges and how to overcome them.
Restaurant technology is much more than recording transactions. Now, businesses have to focus on capturing customer data and building better relationships with their customers to encourage repeat business. This advanced functionality will be essential as restaurants navigate the new normal and quickly adjust strategies to prepare for an ever-changing and prosperous future ahead.