The recovery of the restaurant industry post-pandemic won't mean going back to how things were before Covid-19 struck the world. Instead, it will be a long, nonlinear process of rebuilding, reshaping, and adapting to a new reality.
Within that process, however, there are three main factors that will be critical, according to both expert opinion and ongoing research: contactless dining; labor optimization; and changing the customer journey. These factors require that restaurants utilize a combination of both technology and process, which will allow them to work toward profitability in a socially distanced and contactless world.
We developed this infographic to highlight a three-part plan for “Restaurant Recovery” in 2020 and beyond due to COVID-19.