Restaurant hygiene is the topic in this episode of The Main Course as host Barbara Castiglia welcomed Di Neal, Regional Marketing Manager for Tork, a global provider of hygiene products.
“The industry faced significant difficulty in 2020 with many restaurant closures. Many changed operations to meet customer demands. Hygiene was always an important factor. Now, it’s pushed to the forefront,” Neal commented.
In fact, according to a recent survey conducted by Tork’s parent company Essity, 60 percent of consumers have higher hygiene expectations of restaurants
Guests are now more aware of how the restaurant is keeping everything clean and sanitized. “Customers are looking at things like wiping down tables after every use and if their takeout is in tamper-proof packaging,” Neal added.
Neal also discussed technology’s role in hygiene, from online ordering to QR codes replacing paper menus to software that supports hygiene activities.
A new episode of The Main Course, our podcast series with MarketScale, is served up every Tuesday and Thursday.