Preventing Restaurant Manager Burnout

Frontline employees are the vanguard of industry: the foot soldiers that battle for business success; the day-to-day movers and shakers of sales. That’s why engagement levels among hourly workers can exert such a profound effect on the bottom line.It’s with good reason, then, that more and more companies are waking up and launching efforts to engage their retail associates, servers, hospitality crews, and workers in a slew of other positions across America’s frontline. Progress for such companies has been both powerful and sustained: large casual dining chains that have adopted ShiftOne see an average of nearly ten percent growth in guest satisfaction scores within six weeks.

Some engagement efforts, though, become so focused on the first line of business defense that they de-emphasize the next tier: in-store management. Sales competitions, leaderboards, team happy hours — these strategies all gravitate around the entry-level hourly employee, putting more work on managers’…