MRM Research Roundup: End-of-July 2019 Edition

15 Min Read By MRM Staff

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features what customers want  from the off-premise experience,  America's favorite QSR chains and views on restaurant technology.

What Consumers Crave in Delivery AppsThe team at US Foods wanted to learm more about what consumers crave in their off-premise dining experiences to let restaurant owners and operators know how they can better cater to their customers’ needs while making smarter business decisions.

For restaurant operators, the delivery industry can be a difficult landscape to navigate, but if done correctly, big profits are on the horizon. 

In May, they surveyed 1,518 American adults who have used food delivery apps, including UberEats, Grubhub, DoorDash and Postmates. Respondents’ ages ranged from 18 - 77, with a median age of 31. They also  surveyed 497 American adults who identified as having worked as a deliverer for at least one food delivery app. Respondents’ ages…