MRM Research Roundup: End-of-December 2018 Edition

This end-of-the-year edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on restaurant readiness, takeout and off-premises trends, "Barista Wrist" and other restaurant worker injuries, top venues and Canadians love for bacon.

Restaurant Readiness IndexManagers want to make their customers happy. That was easily apparent in the lastest edition of the  Restaurant Readiness Index, the last in a series from Bypass, PYMNTS and Bank of America Merchant Service. The problem? They often don’t know what makes customers happy. 

In the third Restaurant Readiness Index, they found that customers had big appetites for technology innovations, with 62 percent of QSR and fast casual customers even saying new tech makes them  more likely to visit restaurants in the future. That was after our first two editions where we tracked how technology was being adopted across 178 QSR and fast casual chains. While some chains ended up at the top with…