MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts
20 Min Read By MRM Staff
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. A Dilemma of “Super Size” ProportionsAmid rising food prices and shifting consumer preferences, the restaurant industry is facing a dilemma of “super size” proportions.
Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1 percent menu-price inflation rate.
Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs…
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