MRM EXCLUSIVE: 10 FOH Metrics You Need to be Tracking | Modern Restaurant Management | The Business of Eating & Restaurant Management News

Being a restaurant owner comes with a full plate of responsibilities. Between managing budgets, staff, schedules, and keeping customers happy, your to-do list is never-ending. You know tracking metrics is important, but with everything that comes with being an owner, it might not be a top priority.

Tracking and analyzing metrics are just as important as all the items needed to keep your restaurant running. Specifically, your front of house metrics. These are the metrics that help improve the dining experience by giving you more insight and opportunities to create a lasting relationship with each of your customers. If you're not sure where to start, we've created a guide of the most important front of house metrics you need to be tracking.

1.) Wait TimesLong wait times are one of the leading ways to lose customers, so you'll need a process in place to give accurate calculations. It's possible to calculate wait times manually, but that leaves a lot of room for error…

Emily Wimpsett

Emily Wimpsett is a Content & Social Media Specialist at QSR Automations, the hospitality industry leader in kitchen automation and guest management solutions. In this role, she is responsible for assisting in all marketing initiatives including writing and editing blogs, content pieces, collateral, and managing all company social media channels.

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Emily Wimpsett