Motivating Casual Dining Workers Through Meaningful Programs

Too often, managers at casual dining restaurants face the challenge of wait staff retention. Despite changing KPIs to reflect the “value” of hours vs. just hours, making sure high performers are recognized and rewarded with the best shifts and best tables – high performing servers who train and excel at casual dining establishments often leave for higher-echelon restaurants. But it is possible to keep employees engaged, motivated and enthused by combining technology with appreciation and purpose.

GamificationThis concept is based on applying game concepts - point scoring, rewards, and competition to an employee incentive program. Gamification is an innovative way for managers to offer servers the ability to earn perks, including monetary rewards, while generating enthusiasm that will drive up both performance and retention.

Gamification apps make it possible to create contests and incentive programs that are not only designed for managers to track employee results but many of…