Make a Lasting Impression: How to Create Meaningful Offers that Spark Long-Term, Loyal Customer Relationships
4 Min Read By Michael Plummer, Jr.
It’s a sad fact of being a restaurant owner: even if your food and service are excellent, and a first-time customer had a wonderful experience, it may still be a while before he or she comes through your doors again. After all, customers have choices. Lots of them.It can be especially difficult for a restaurant owner to turn new customers into loyal ones if those people are new to the area. New residents often sample a variety of restaurants before choosing their favorite spots. That’s why it’s important to do more than offer incredible food and focus on creating a great first impression. Obviously, those things are important, but it’s vital to create a relationship with that customer.
To begin building what will hopefully be a long-term relationship, you often have to offer an incentive — special offers or some kind of deal.
While some people find a place that they like and aren’t interested in experimenting with other restaurants, many customers are understandably…
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