Maintaining Humanized Interactions in Digital-First Business Environment

With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. This is true for businesses operating in office settings just as much as in restaurants, supermarkets, and other settings where businesses have daily contact with consumers.

Nevertheless, while self-service POS systems or AI-enabled customer service chatbots can definitely help in achieving better operational efficiency, these solutions can often feel cold or disconnected. This can present serious issues for a business.

Sure, people are busy and always on the go. But they still want to feel a real connection with the businesses they interact with. They want to feel heard, understood, and valued. So, making your digital interactions feel humanized is an important thing to get right.

Why Is Humanization So Important to a User’s Experience?If technology can make everything quicker and simpler, why do businesses need to worry…