Keeping Christmas Profits and Productivity on Track

The festive season is a prime opportunity for the hospitality sector to drive revenue; and pubs, bars, restaurants and coffee shops typically thrive during this time of year. 

However, can the same be said for front of house (FOH) and back of house (BOH) teams, who are responsible for driving operations forward? Their aim is to provide guests an experience that brings them back for more. But for many, this isn’t always the case, as many operators are unable to manage the influx of orders and footfall productively. In many situations, there is a failure to effectively connect FOH and BOH teams. This is often, in part, down to many teams using manual pen and paper processes to take orders and execute them. 

But, it’s not just the process of taking orders that causes problems to arise. During the final hurdle at the POS, or the end of an evening meal or drink, receipt printing problems or failures often present issues for hospitality businesses. These various kinds of issues can…