How Four Ego-Driven Deeds Are Destroying Your Restaurant

Captured on camera — a passenger being dragged off a plane goes viral instantly, and an international brand-tarnishing moment is made.

As a leader such a scenario is a shining opportunity for a CEO, business owner or senior executive to seize control of the situation, and turn it around. 

Instead, far too many executives lose their cool, shift the responsibility and fault others — often relegating the situation to “regrettable actions of employees” or even blaming the victimized customer. In other words, the leader’s sense of self-importance and corporate rightness reigns supreme.

Every organization must decide whether they will allow their companies to be determined by an ego-driven culture or one that is ego free. 

Case in point: The initial response by United Airlines CEO Oscar Munoz regarding employees forcibly removing a passenger from a recent flight was originally positioned as regrettable but necessary. Then there’s the Uber CEO who was videotaped aggressively…