How Customer Service in the QSR Industry is Evolving

In today’s world, people are using food and beverage spaces differently than in decades past. Where the 80s brought on a burst of casual dining that left many quick-service restaurants struggling, the 90s saw a resurgence in popularity of fast-food franchises that gave way to the evolution of newer and more agile QSR brands. 

Why brands need to innovate at the table-level in order to get—and keep—customers in their seats.

Starting at the turn of the century, though, the restaurant industry has experienced the rise of fast-casual dining, an option sitting pretty between casual dining and quick-service restaurant experiences in the eyes of many consumers. Since, the line between full service and limited service has been further blurred.

So what do these changing experiences mean for customer service? Interestingly, casual dining brands that are transitioning to a more fast-casual setting have shifted toward providing less service, while QSR brands are simultaneously making…