How AI Can Help Optimize Reputation Management (Infographic)

2 Min Read By Brian Wallace

In restaurants, happy customers are crucial to the mission. This is not only true because happy customers become repeat customers, but it’s also true because happy customers leave good reviews. Online reviews can make or break a business, and patrons check the reviews before deciding to dine at your establishment. That’s not to say a few bad reviews are going to tank your business, though. It’s all in how you handle them.

Getting happy customers to leave good reviews takes more than just a sign at the cash register or a note on the receipt. When your customers use emailed receipts, there’s an opportunity there to request a review while they are already at the computer. But outside of that, simply asking people how their experience was and asking for a review online is a great start.

Bad reviews online are not the end of the world, either. Bad reviews are just opportunities to make things right. Customers only want to feel heard, and when you respond to a negative review that…