‘Great Service Wins the Day Every Time’

Larry Stuart maintains that technology and robots cannot do what he identifies as the seven critical elements of the spirit of hospitality:

Kindness Humility Encouragement Generosity Gratitude Accountability UnityAll seven provide the integral character needed for the spirit of hospitality to do its best work. In his book, "The Spirit of Hospitality," Stuart discusses each one in detail, first defining it, and then offering practical advice about how to improve it. It’s a heart centered message that reminds us that a kinder andgentler world is not only possible, but critical to success in both business and our personal lives on a daily basis.

Currently the CEO and president of LS Hospitality, Stuart holds a Bachelor of Science degree from Cornell University School of Hotel Administration. Over the years he has positively impacted his teams and brands that include the Walt Disney World Dolphin, NASCAR Café, Motor City Casino Hotel, Hilton Worldwide, Loews Hotels at Universal…