Four Steps to Setting Standards in Your Restaurant

You play a very important role in your restaurant, a role no one else can play. That’s the role of owner. And as an owner, right or wrong, your management team and line employees must follow your standards and you have to follow up to make sure they are being followed. How do you set the standards and make sure they are being met? How do you ensure the process is working? How do you do all that without running shifts and micromanaging your management team?

The answer? With systems, follow up and a willingness to hold your management team accountable.

Document Your StandardsWhether it is plate presentation, cleanliness, customer service or anything else that goes on in your restaurant, YOU MUST document your standards. You have to clearly communicate what those standards are. You can’t expect your management team to read your mind. It won’t work. So walk your restaurant and write down everything that drives you nuts when it’s not done to your standards. You can even go so far…