Five Surefire Ways to Ensure Consistent Guest Experience at Multi-Location Restaurants

Diners expect to be treated as valued guests each time they visit your restaurant. With countless dining options, they’ll have no trouble finding a new favorite if the guest experience doesn’t meet their expectation. This is especially true for multi-location restaurants where a dependable, consistent experience is mandatory at every location.Luckily, there are a few ways to ensure the great experience is consistent across all restaurant locations.

Monitor and Respond to Online ReviewsWhether you’re asking them to or not, your guests are sharing their experiences on social media, online review sites, forums and more. Considering that 91 percent of 18-34 year olds trust online reviews as much as personal recommendations for dining decisions, it’s something restaurateurs can’t afford to ignore.

While business owners can’t control what guests are saying, they do have control over how they respond. Even a slight increase in a restaurant’s online rating can have a significant…