You certainly don’t want to be edged out of business by your competitors, but evolving customer needs make your restaurant table the next frontier for the disruptive forces of change – smartphones and social media platforms. Integrating the tech your customers are using to their dining experience will save you pain and loss of business in the near future.
Here are some of the ways embracing tech innovations may change the face of your business and draw more guests.
Addresses Pain Points in the Guest Experience
In the fast-paced economy, it’s all about efficiency and saving time. If you want to attract and retain more guests, you have to map out their overall dining experience to discover the challenges they may be facing. For instance, if you realize they are losing a lot of time while paying their bills over the POS systems, start accepting mobile payments. When the whole process becomes a “tap and go’ kind of a thing, you won’t have to worry about losing your guests to competitors.
Provides a Perfect Way to Run Different Shifts
So many restaurant management tools are coming up to help you power great dining experiences for your customers For instance, tools like Guest Center allows you to configure your activities to fit in the patterns of your restaurants. As a result, it makes it easy for you to increase the efficiency of running every shift, optimize inventory and provide your guests with more opportunities to dine.
Helps you to Easily Reach New Diners
The restaurant industry is hyper-competitive. You need to integrate apps that understand your diners’ context and make it easy for customers to find you on their mobile phones. Implementing geo-location technologies, including beacons and geo-fences will give your restaurant access to customers in a whole new way. Creating fully responsive pages that capture searches for landmarks around the location of your restaurant will boost your chances of being found by the guests.
Platform to Engage with Customers
Apart from announcing menu items on social platforms, self-promotions, social media platforms are providing great opportunities for the restaurant to grow their brands. So that with the help of these platforms, you no longer need to rely on traditional press to get your message out. You can occupy the digital space where your customers are – Twitter, Snapchat, Instagram and Facebook. This enables you to define the tone, voice of your business and amply your message across the platforms.
Helps You Build the Best Teams
One of the greatest challenges in the restaurant world is increased mobility in the industry. As such, you need strong, smart and intelligent teams who understand the ins and outs of the industry. Technology provides you with high-quality job matching tools so that job seekers can connect with peers, find job opportunities, and also find inspiration from mentors.
As diners turn more tech-savvy, they expect restaurants to deploy tech that present elegant solutions to their new dining challenges. Restaurants that will get it right – integrating the precise technology that turns tables faster – will be embraced by customers.