Fighting Fraud and Scams (Podcast)

Unfortunately, scams are everywhere. The National Restaurant Association puts restaurant losses due to fraud as much as four percent of sales annually. What exactly are these scams, and how can restaurant owners protect themselves?

In this episode of The Main Course, hosted by MRM's Barbara Castiglia, speaks with David McClellan, the president, and CEO of Social Catfish, a company dedicated to preventing online scams through reverse search technology..

Castiglia and McClellan discuss the following issues:

• The rise of business email compromise scams
• The shift in scammer focus during the COVID-19 pandemic
• The dangers of data breaches and the importance of online security

The episode sheds light on the various scams plaguing the restaurant industry. From fake utility bill threats during peak business hours to convoluted reservation scams promising large orders, restaurant owners are constantly on their toes. With the internet still resembling the “Wild Wild West,” the episode emphasizes the importance of education, awareness, and the right tools to combat these threats.