Drive-Thru Shake-Up (Infographic)

3 Min Read

According to data revealed in SeeLevel HX's 2020 QSR Drive-Thru Study, there's been a shake-up among restaurants with the fastest total time, which consists of both service times and wait times with KFC taking the lead followed by Taco Bell, Hardee’s, Carl’s Jr., and Burger King.

The research captures year-over-year drive-thru performance and compares the consumer experience at quick service restaurant (QSR) brands in multiple categories including order accuracy, speed, taste, and service. Ten major brands and 1,490 drive-thru visits were included in the study conducted by the mystery shopping market research agency. The marks the 20th year of the industry benchmark report and the first year it has been issued independently.

The report also uncovered that total times across all brands were 29.8 seconds slower than last year. Surprisingly, service time, the time from placing an order to picking up, was actually 16.9 seconds faster this year at 238.1 seconds compared…