Dealing with ‘Challenging’ Customers

It can't be said often enough how important it is for restaurants to have excellent customer service. You’ve probably heard it so many times – customers are always right.  It’s a motto that many restaurants owners adopt, every single day. The thing is, customers aren’t always right.Like other businesses, restaurant owners have their fair share of difficult people. Customers who hate waiting. Customers who don’t have any good words to say. Customers who will call for the manager because he doesn’t want to hear a word from the woman at the cash register. Customers who will beg for discounts when it’s not possible. Unless you close your restaurant and stop doing business, you are bound to encounter them once in a while, if not every single day. 

So, what do you do?

Dealing with difficult customers is both a skill that every business owner, and more importantly the staff, should master. Your goal is to address customer concerns without compromising your…