These days customer service is an integral part of any successful business. But, almost nowhere is it more important than in hospitality.
Most successful restaurant managers will tell you that customer service comes into play almost every day. From making customers feel relaxed and at home in your establishment to diffusing an angry customer, customer experience is of the utmost importance.
Many of the same customer service principles that apply elsewhere apply to the restaurant industry. For example, establishments can build brand loyalty by going above and beyond to offer an incredible experience. It’s also important for restaurants to work efficiently to solve customer problems the first time vs. having the customer speak with the manager.
Restaurants these days are embracing technology; utilizing social media to connect with their customers, integrating apps into their experience and even embracing self-service in some instances. All businesses can reap the rewards of great customer service to earn positive reviews and increase sales.
The below visual that features customer service statistics backs up these claims with proven methods for creating a positive experience at your establishment and earning customers for life.