Cultivating Seamless, Personalized Hospitality

To cultivate personalized guest experiences, the team at Marlow’s Tavern implements hospitality service sequence steps that include managing order timing, fostering personal accountability, anticipating guest needs, maintaining tables, and professional interaction.

“This sequence is a living, breathing process,” Hank Clark, Marlow Tavern’s Vice President of Operations, told Modern Restaurant Management (MRM) magazine.”It’s well defined, but it’s malleable based on changes over time and the atmosphere of each neighborhood location.”

As you elevate the level of service you want to deliver, these small details matter even more.

The sequence is the foundation, Clark noted, adding that staff members guide the guests through an experience from start to finish, down to details such as clearing the table, preparing for dessert, delivering the check, and bidding a fond farewell.

“As you elevate the level of service you want to deliver, these small details matter even more…