Bringing Local Character to High-Volume Restaurant Groups

Repeat concept restaurants are frequently the scorned underbellies of the interior design world. After all, a “chain” means cookie-cutter, uninspired and uniform food, composition and service, at least in the minds of many critics.

However, there are a few exceptions to the high-volume, multi-location restaurant stereotype in which personalities shine through, local culture is inherent and culinary prowess rules, proving that restaurateurs can be successful in launching multiple locations while retaining the core of an independent restaurant spirit.

Restaurateur Robert Thompson is the founder of the national “eatertainment” concept, Punch Bowl Social, which has eight locations nationwide and will open several more this year and next. While adhering to a set of brand rules that ensure each Punch Bowl Social has common elements and consistently delivers the same high-spirited experience, the concept still delivers unique, local personality at each location. At its essence…