An Operational Shift: The Democratization of Restaurant Management Tasks

We all have our favorite people. Whether it’s the coworker who brings in doughnuts or the barista who remembers our name, we gravitate toward certain individuals. But when it comes to restaurant managers, this natural human tendency interferes with core duties.Managerial favoritism takes a variety of forms, from better shifts to higher scheduling flexibility. These benefits may not be an intentional decision by managers, but they’re noticed by organizations who truly need optimized people — getting the right people scheduled at the right time. When it comes to cost, managers’ manual scheduling and administrative practices can hurt the balance sheet.

Fortunately, emerging technology is helping counteract supervisors’—often inadvertent—biases. Digital workplace software diminishes favoritism’s role in the scheduling process with automation and self-service tools, ensuring shifts are filled with engaged and knowledgeable employees. Here’s how introducing a digital…