Addressing Pain Points In Guest Experience

Your guests’ experience is intrinsically tied to the success of your restaurant. For example, an exemplary experience can turn a one-time diner into a loyal customer and a brand ambassador, who is motivated to speak highly of your restaurant to friends and family as well as positively review you. On the flip side, a dissatisfied guest may never dine at your restaurant again or go as far as speaking and writing negatively about your restaurant. These actions both indirectly and directly hurt your bottom line.

Bad customer service reaches more than twice as many people as praise for a good service experience.

The impact of a negative experience is unfortunately weighted against you; notably, the White House Office of Consumer Affairs reports that bad customer service reaches more than twice as many people as praise for a good service experience.

With customers’ soaring expectations and the increasing competition in the market, your restaurant needs to meet and exceed your…