In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses restaurant labor issues with expert Mary Hamill, VP, Pre-Sales, at HotSchedules, a Fourth company.
The pandemic has had a tremendous impact on restaurant staffing and Hamill noted that many restaurants reevaluated how they staff and looked to her company to help them with labor optimization. That requires actionable data and technology. Actionable data is looking inside the numbers and diagnosing the labor problem, then optimizing it by determining where there’s over- or under-staffing. The technology that enables restaurant owners to make better decisions doesn’t replace people; it should make everyone’s lives easier.
Hamill also offered some advice. “Take care of your staff, understand their needs, give them a safe place to work. There are still ways to drive revenue, and you’ll need people to do it.”
A new episode of The Main Course, our podcast series with MarketScale, is served up every Tuesday and Thursday.