ACSI: Restaurant Customer Satisfaction Remains Stable (Infographic)

The full-service restaurant industry maintains high and stable customer satisfaction while fast food slips compared with a year ago. Regardless, stability marks both industries, with all chains either stable or moving by only one percent year over year.Customer satisfaction with the Accommodation and Food Services sector inches back slightly, down 0.6 percent to a score of 78.9 (on a scale of 0 to 100), according to the American Customer Satisfaction Index’s (ACSI®) Restaurant Report 2018-2019.

Overall, foot traffic continues to decline, and restaurants are seeking to grow sales by relying on guests spending more per visit. Restaurants that focus on changing consumer tastes and preferences, however, could see the biggest boost in customer satisfaction.

“The restaurant industry faces challenges in everything from staffing shortages to competition from other vendors, like prepared foods from grocers and convenience stores,” says David VanAmburg, Managing Director at the ACSI…