Putting the Magic Back Into Your Restaurant

When you experience a moment that is truly magical, you know it. You know it, because you feel it. 

I recently felt magic when visiting Disneyland. My wife, two-year-old son and I were up way past bedtime waiting in line for a ride for what felt like forever. As we approached the front of the line, exhausted, a kind ride operator asked how our visit was going. When we told him that it was our first visit ever, he smiled and told us that after we rode, we could stay on the ride for a second round.

We must ask ourselves: how can we make the short time a guest spends in a restaurant the best time of their day?

This seemingly simple gesture made our night. No matter the motivation, this employee was guided by the core principle sharing joy, and he did. I carry this moment with me and remember it when I think Disney.  

Because a magic moment is something you feel, it is something that cannot be faked - it must be genuine. In our eatsa stores, customers smile with joy or take…