What Restaurants Can Learn from Convenience Stores

Changing demographics, labor expectations and design innovations are just a few factors driving a dramatic reinvention in the foodservice industry. Operators are seeking solutions, and, in 2018, automation and technology are two promising investments that deliver.

In fact, an overwhelming 95 percent of restaurant owners agree that technology improves restaurant efficiency, while 73 percent of restaurant-goers say technology improves the dining experience, according to a recent report from Toast.

As consumer expectations continue to develop – and especially as younger generations come into their own – operators must prioritize convenience, quality and value in order to compete in an increasingly complex market. In recent years, convenience stores (C-stores) have achieved great success by innovating in these three areas, setting an example that restaurant operators would do well to follow.

Lesson One: Make It ConvenientToday’s consumers are used to a high level of convenience…