Design Your Restaurant Culture

The secret to a purposeful, positive, productive work culture? Delighted team members. How happy are your employees? Employee happiness has a huge impact on customer happiness. You see it every day - team members who are happy and enjoy their work create engaged customers more consistently than team members who are unhappy.Employee happiness has a huge impact on customer happiness. Fully engaged customers have a tremendous impact on a restaurant’s business. Gallup’s research found that fully engaged customers make 56 percent more visits per month at fast casual restaurants than actively disengaged customers do. At fast food restaurants, fully engaged customers make 28 percent more visits each month. The restaurant business is fast paced and hectic at its best. To ensure that every customer is served delicious fare promptly and kindly, every member of every team - reception, wait staff, kitchen, maintenance, etc. - must be of one heart, one mind and one voice. The reality is…