CPK: A Case Study in Training and Engagement via App

2 Min Read By MRM Staff

California Pizza Kitchen (CPK) has nearly 14,000 employees across 300 restaurants in 15 countries and 218 cities around the world. As is common in the restaurant industry, CPK spends considerable time and resources training and educating part-time and hourly workers to keep them updated on new menu items, safety procedures and cooking techniques.n communicating with thousands of workers who are located in different locations around the world.

Some of these challenges included:

Current training materials, instructional guides and safety procedures are stored on DVD’s as well as on paper in binders, making updating time-consuming and expensive A majority of employees are Millennials, work part-time and do not have a company email address Most non-corporate employees, particularly those on the front-line in restaurants, do not have access to the company’s Intranet, located in the back office onlyGiven the shift from desktop computing to mobile, CPK sought a way to make training…