Simple Ways to Enhance Your Guest Experience 

If you’re in the hospitality industry, you know how tricky it can be to manage guest expectations. Meeting those expectations is one thing, surpassing them is a whole other universe of expert-level mastery. If you’re managing a hotel, a restaurant, or doing larger scale catering, continually evolving services is a must. Unless you’re the diveist of dives and lousy service with good food is your schtick, the rest of the industry isn’t so lucky. People are fickle, and there’s always someone around the block ready to put a few more bucks into their programs or at least hire the friendliest staff in town. If you’re investing into the health of the business, even if it’s as small as menu updates or new software for the POS machines for faster service, you’re hurting the business down the stretch. 

While some hotel updates can take a while to pull off, which can also get expensive, depending on how fancy you want to go, there are plenty of little things a team can do to…